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STANDARD TERMS AND CONDITIONS OF SALE



TERMS AND CONDITIONS OF SALE

CENTECH – IT Solutions & Hardware

  1. Local and International Clients
    1. Purpose
      These Terms and Conditions of Sale define the terms for delivering IT solutions, services, and hardware provided by CENTECH, as well as the rights and obligations of both parties for local and international transactions.
    2. Quotes and Orders
      Any order must be validated through a signed quote or written confirmation from the Client. A signed quote constitutes a firm and binding commitment. Any subsequent modification will require a revised quote or formal amendment.
      For international clients, additional conditions may apply (Incoterms, customs duties, international transport conditions).
    3. Pricing and Payment Terms
      CENTECH’s prices are indicated exclusive of taxes unless otherwise specified.
      Unless agreed otherwise, payments shall follow these terms:
    4. 70% upon order;
    5. 20% upon delivery or installation;
    6. 10% upon final acceptance or commissioning.
  3. For international clients, CENTECH may require 100% payment before shipment.
  4. In case of late payment, penalties shall apply according to applicable regulations, without prejudice to further actions.
    1. Delivery and Lead Times
      Delivery times are indicative. CENTECH cannot be held responsible for delays caused by force majeure, suppliers, transportation issues, or any external event.
      For international deliveries, risks are transferred according to the Incoterms defined in the quote or proforma invoice.
      Risk transfers to the Client once the goods are handed over to the carrier or directly to the Client.
    2. Installation, Integration, and Commissioning
      When installation or integration is included, the Client must provide access to required premises, equipment, systems, or information.
      Any additional work not included in the initial quote (specific configurations, extra cabling, data migration, additional travel, etc.) will be billed at CENTECH’s current rates.
    3. Hardware Warranty
      Hardware supplied by CENTECH is covered by the manufacturer’s warranty applicable at the date of purchase. This warranty does not cover:
    4. damages resulting from misuse, accidents, unauthorized modifications, or lack of maintenance;
    5. data loss;
    6. consumables.
      Software warranty is subject to the conditions of the respective software publishers or third-party providers.
    7. Maintenance and Technical Support
      Any preventive, corrective, or evolutive maintenance service requires a separate contract.
      Without an active maintenance contract, all interventions will be charged according to CENTECH’s standard rates.
    8. Liability
      CENTECH undertakes to perform its services with professionalism and due diligence. However, CENTECH’s liability is limited to the total amount paid by the Client for the concerned service.
      CENTECH shall not be held liable for loss of business, financial losses, data loss, downtime, or any indirect damages.
    9. Intellectual Property
      All software, licenses, documentation, configurations, scripts, developments, and methodologies remain the intellectual property of their respective publishers or CENTECH.
      The Client is granted a limited, non-exclusive right of use as defined in the quote or contract.
    10. Retention of Ownership
      Goods remain the property of CENTECH until full payment has been made.
      In case of non-payment, CENTECH reserves the right to reclaim the goods, even if already installed.
    11. Confidentiality
      Both parties agree not to disclose technical, commercial, or strategic information obtained during the execution of the contract, whether the client is local or international.
    12. Force Majeure
      In the event of force majeure (natural disasters, riots, embargo, international crises, major outages, large-scale cyberattacks, etc.), obligations of both parties are suspended for the duration of the event.
    13. Termination
      In case of serious breach of obligations by either party, the contract may be terminated by written notice if the breach remains unresolved after a 15-day grace period.
      All completed work and delivered goods remain payable in full.
    14. Governing Law and Jurisdiction
      These Terms and Conditions are governed by the laws applicable at the registered office of CENTECH.
      In case of dispute, the competent courts within the jurisdiction of CENTECH’s headquarters shall have exclusive authority, unless contractually specified otherwise for international clients.
    15. Acceptance
      The Client’s signature on the quote implies full and unconditional acceptance of these Terms and Conditions of Sale.